FAQ

If you still haven't found the answer you're looking for, feel free to contact us on sales@freshhoods.com or by calling us on (844) 428-7684.
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  • Website and Technical
  • Product information and Product Issues
  • Returns and Refunds
  • Tracking and Shipping

Website and Technical

  1. Fill your cart by clicking "ADD TO BAG" for each item you wish to order.
  2. Click on the Bag icon to review your order.
  3. You can increase or decrease the quantity of an item with the + and buttons.
  4. Clear items from your cart by clicking the "X" or trash can icon.
  1. On the homepage, click on your category of choice.
  2. Click on an item to view it.
  3. Choose your color and size. Then click "ADD TO BAG".
  4. Click on the Bag icon.
  5. Check your order and click "CHECKOUT."
  6. Fill in the requested information.
  7. Remember to use your discount code if you have one.
  8. Select your shipping method.
  9. Continue to the payment method.
  10. You've successfully ordered from our website!

We accept major credit/debit cards (Visa, Mastercard, American Express) and PayPal. All payment information entered on our site is confidential and secure.

When you choose PayPal as your payment method, you'll be redirected to PayPal's site to complete your order. You can check the status of your payment by logging in to your PayPal account.

We don't offer cash on delivery (COD).

You can check product prices in your currency with our currency converter. The converter is in the bottom left corner of every screen. Payment transactions are in USD.

No, every payment is executed through bank transactions in USD. You can change the currency view in the bottom left corner of any screen. This is for your reference only. At checkout, your total will be displayed in USD.

You can apply the discount code when checking out. Just enter the code in the Discount field.

If the code doesn't work, and you don't get a message that the deal has expired, please contact our Customer Service for help.

Please always double-check that you've placed your order correctly: sizes, colors, quantities, and especially the address. Due to our short processing time, we can’t ensure that changing your order will be possible.

Contact us as soon as possible by filling out a form in the self-help section.

As we would like to produce, print and process your order as soon as possible, we can only accept requests about changes (the color or the size of the product) 48 hours after you have placed your order.

Contact us as soon as possible by filling out a form in the self-help section.

Due to our efforts to ensure that you receive your order as quickly as possible, we will only accept cancellation requests within 1 hour after placing your order with us. Contact us as soon as possible by filling a form using self-help section.

Always be sure to double-check your information before placing an order.

You can only make changes before processing starts. After your order has been processed, we're unfortunately unable to make any changes.

Always be sure to double-check your information before placing an order.

Product information and Product Issues

Dye sublimation is a quick and effective digital printing process that allows users to digitally add custom-made graphics to fabrics, clothing, rigid material, and promotional products. It is a two-step process that begins with printing the mirror image of the desired graphics onto transfer paper.

The now printed transfer paper enters into a heat press with a plain polyester fabric. Man-made materials like polyester fabrics contain polymers that when heated, enable the bonding of ink. The heat press warms up to 370⁰ F and transforms the dye from solid to gas, so the colors are embedded in the fabric. It allows the image to become a part of the fibers of the substrate. The printed fabrics don't require any drying time, and this significantly reduces the production time.

The custom graphic uses a four-color printing process featuring CMYK colors which are created using a mix of Cyan, Magenta, Yellow and Black inks. The prints produced with CMYK inks have more vivid and brilliant color outputs than other screen-printing practices. Images printed on fabric won't fade even after multiple washing.

Yes, our items are in U.S. sizes. Please be sure to check out our sizing chart so you can order the right size. Some item sizes/measurements differ depending on the manufacturer.

To choose the right U.S. size:

  1. Click on an item.
  2. Before choosing your size, click on the size chart and compare measurements to ensure a good fit.
  3. Choose your size (and color!).
  4. Add the item to your cart.

If an item is too small or too big, please contact Customer Service.

We'll try to resolve your problem. For the best fit, be sure to check out our sizing chart the next time you order.

Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself.

Send the picture to us through the self-help section , along with a brief description of the problem. This way, we can see the damage clearly and offer you the best solution.

Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself.

Send the picture to us through the self-help section , along with a brief description of the problem. This way, we can contact the shipping company and resolve your issue as soon as possible.

Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself.

Send the picture to us through the self-help section , along with a brief description of the problem. This way, we can resolve the issue as soon as possible.

Please go to our self-help section , add your information, and describe your problem to create a ticket. We'll get back to you.

Returns and Refunds

We want you to have an unforgettable shopping experience. Our buyers are responsible for selecting high-quality products to guarantee a satisfactory purchase.

We also understand that on occasion, we won't be able to fulfill all your expectations. Accordingly, we accept returns and offer both exchanges and refunds so you can continue to enjoy shopping with us.

You have the right to ask for a return of your unwanted or not fitting product/s within 14 days.

The followings are exceptions:

  • Damaged (NOT defective) items
  • Dirty items
  • Items that have been altered
  • Items not in their original packaging

  • Items described on this list of exceptions won't be accepted for return or exchange.

    The return period (14 days) start when you received the return address from us. The request for a return should be fulfilled within 14 days. Unfortunately we can't accept return requests 4-5 days after the package has arrived. Please contact us as soon as you receive the package!

    If your return is approved, we'll refund the price of the item(s) to the same method you used to pay for your original order or exchange the order as you request.

    In the case of an undelivered product due to shipment cancellation, you can usually get a replacement by consulting a customer service agent.

    Note that we focus on email communications for all business related to orders. Please don't request returns or refunds via Facebook, Instagram, or other social media.

You have 4 business days after the receipt of your order to request a return. No refund requests will be accepted after 5 days for any reason.

We will provide you with a return address and give you 10 more days so you can comfortably return your order.

If you want to return an item, please fill out the return form in our self-help section. Add your order information, including the order number, and the reason for the return. Be sure to take a picture of the product and attach the picture to the message.

Once we receive your return form, we'll contact you via email with the next steps, typically within 24–48 hours.

When you're ready to ship your return, address your package to the shipping address provided in our email. Be sure to print your order number clearly on your shipping label.

Use a trackable and insured shipping method to return your package. Keep your shipping receipt until you receive your refund. Please note that we don't pay return shipping fees.

We aren't responsible for returns that are lost or stolen while in transit.

We'll send you a confirmation email when we receive your return. Once your return has been confirmed, please allow 3–10 days business days for the refunded amount to appear in your account and a few days for getting your new tracking code in case of an exchange.

The return shipping cost is the customer’s responsibility. Unfortunately, we don't provide a return shipping label.

If you receive a defective item, you have a right to receive a replacement product, depending on the item's availability. If the item is no longer available, you'll receive a full refund for that item.

There's no need to waste your time with returning the defective item, but of course, if you wish to return the product, we will provide you with the return address.

If you've successfully canceled your order, you'll receive a credit to your debit card, credit card, or PayPal account in 3 to 10 business days.

You can place an order and add or choose a different shipping address. Unfortunately, we don't offer gift wrapping.

Yes, you can exchange items within 14 business days of receiving them. Please go to our self-help section.

Fill in your personal information, the product you received, and the product you want instead. As soon as we receive your information, we'll process your exchange.

In this case, please contact Customer Service through our self-help section.

Please indicate which items you wish to return, and we'll get back to you with an answer.

Tracking and Shipping

All orders are processed within 2–7 business days. Please note that we don't ship on weekends or holidays.

Orders are packed and shipped as soon as possible, usually 5–12 days after you place your order.

Actual shipping time depends on the shipping method used. The free US shipping typically takes between 7 and 14 business days.

International deliveries usually take 2-8 weeks to arrive, depending on the supplier, your location, and customs controls.

We do everything we can to ensure your order is delivered on time. However, we can't be held responsible for conditions beyond our control, such as severe weather, service interruptions, etc.

If you've ordered more than one item, you'll receive your items separately if they come from different suppliers. Each item has its own tracking code.

To track your order, enter your tracking code here.

This link offers a full view of your shipping details.

As soon as your order is prepared and packed, we'll send you the tracking code by email.

Unfortunately not. Because of our high order volume, we need time to pack your order and prepare it for shipment.

We tend to ship items separately in the following cases:

  • The order includes many items, and they don’t all fit into one package.
  • An item is temporarily out of stock or has been backordered.
  • An item didn’t pass the first quality check and must be rechecked.

We work with international shipping companies that offer free shipping as stated in our shipping policy.

We also work with third-party courier services. After your package arrives in your country, the respective national post is responsible for delivery.

Please check out our shipping page for more information.

Please note that in the following countries, customs clearance may cause several weeks' delay in delivery:

  • Argentina
  • Chile
  • Colombia
  • Costa Rica
  • Egypt
  • Guadeloupe
  • Honduras
  • Iran
  • Iraq
  • Jamaica
  • Jersey
  • Jordan
  • Kuwait
  • Lebanon
  • Martinique
  • Mauritius
  • Mexico
  • Monaco
  • Morocco
  • New Caledonia
  • Peru
  • Philippines
  • Puerto Rico
  • Réunion
  • Taiwan
  • Turkey

Please check out our shipping page regarding shipping fees.

We're unable to ship orders to P.O. boxes or APO/FPO military addresses.