FAQs
Shopping
All questions regarding your shopping experience on the store and the payment process.
Can I pay in installments?
Yes. Once you're done adding to your bag, fill in your information and checkout using either Shop Pay or AfterPay to break your purchase into 4 interest-free payments.
What are the accepted payment methods?
We accept major credit/debit cards (Visa, Mastercard, American Express) and PayPal. All payment information entered on our site is confidential and secure.
When you choose PayPal as your payment method, you'll be redirected to PayPal's site to complete your order. You can check the status of your payment by logging in to your PayPal account.
We don't offer cash on delivery (COD).
Is it possible to pay in a currency other than US dollars?
Yes, you can use our country selector to choose your desired currency.
How do I use a discount code?
You can apply the discount code when checking out. Just enter the code in the Discount field.
Can I change my order?
Please always double-check that you've placed your order correctly: sizes, colors, quantities, and especially the address. Due to our short processing time, we can’t ensure that changing your order will be possible.
How long can I modify my order?
As we would like to produce, print and process your order as soon as possible, we can only accept requests about changes (the color or the size of the product) 48 hours after you have placed your order.
Can I cancel my order?
Due to our efforts to ensure that you receive your order as quickly as possible, we will only accept cancellation requests within 1 hour after placing your order with us.
Always be sure to double-check your information before placing an order.
Can I change my order details (name, address, email)?
You can only make changes before processing starts. After your order has been processed, we're unfortunately unable to make any changes.
Always be sure to double-check your information before placing an order.
Product Information And Product Issues
Dive into specifics about our clothing range, material details, care instructions, and solutions to any product-related issues.
What is dye sublimation printing?
Dye sublimation is a quick and effective digital printing process that allows users to digitally add custom-made graphics to fabrics, clothing, rigid material, and promotional products. It is a two-step process that begins with printing the mirror image of the desired graphics onto transfer paper.
The now printed transfer paper enters into a heat press with a plain polyester fabric. Man-made materials like polyester fabrics contain polymers that when heated, enable the bonding of ink. The heat press warms up to 370⁰ F and transforms the dye from solid to gas, so the colors are embedded in the fabric. It allows the image to become a part of the fibers of the substrate. The printed fabrics don't require any drying time, and this significantly reduces the production time.
The custom graphic uses a four-color printing process featuring CMYK colors which are created using a mix of Cyan, Magenta, Yellow and Black inks. The prints produced with CMYK inks have more vivid and brilliant color outputs than other screen-printing practices. Images printed on fabric won't fade even after multiple washing.
Are items in U.S. sizes?
Yes, our items are in U.S. sizes. Please be sure to check out our sizing chart so you can order the right size.
I received an item that's the wrong size. What do I do?
If an item is too small or too big, please contact Customer Service.
We'll try to resolve your problem. For the best fit, be sure to check out our sizing chart the next time you order.
I received a defective item. What do I do?
Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself.
Send the picture to us through the self-help section , along with a brief description of the problem. This way, we can see the damage clearly and offer you the best solution.
An item is missing from my order. What do I do?
Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself.
Send the picture to us through the self-help section , along with a brief description of the problem. This way, we can contact the shipping company and resolve your issue as soon as possible.
My order contains a wrong item. What do I do?
Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself.
Send the picture to us through the self-help section , along with a brief description of the problem. This way, we can resolve the issue as soon as possible.
I don't like an item I received. What do I do?
Please go to ourself-help section , add your information, and describe your problem to create a ticket. We'll get back to you.
Returns And Refunds
Get detailed guidance on our return policy, refund procedures, and how to initiate a return in our returns and refunds section.
How can I return an item?
You have 14 business days after the receipt of your order to request a return. If you received a damaged item , please contact us within 7 days after the delivery.
We will provide you with a return address and wait for the return to arrive. Please note that the 14 days period doesn't include the shipping time therefore you do not have to worry regarding delays with the package.
If you want to return an item, please fill out the return form in our self-help section. Add your order information, including the order number, and the reason for the return. Be sure to take a picture of the product and attach the picture to the message.
Once we receive your return form, we'll contact you via email with the next steps, typically within 24–48 hours.
When you're ready to ship your return, address your package to the shipping address provided in our email. Be sure to print your order number clearly on your shipping label.
Use a trackable and insured shipping method to return your package. Keep your shipping receipt until you receive your refund. Please note that we don't pay return shipping fees.
We aren't responsible for returns that are lost or stolen while in transit.
We'll send you a confirmation email when we receive your return. Once your return has been confirmed, please allow 3–10 days business days for the refunded amount to appear in your account and a few days for getting your new tracking code in case of an exchange.
Who pays the return shipping cost?
The return shipping cost is the customer’s responsibility. Unfortunately, we don't provide a return shipping label.
Can I return a defective item?
If you receive a defective item, you have a right to receive a replacement product, depending on the item's availability. If the item is no longer available, you'll receive a full refund for that item.
There's no need to waste your time with returning the defective item, but of course, if you wish to return the product, we will provide you with the return address.
I’ve canceled my order. When will I get my money back?
If you've successfully canceled your order, you'll receive a credit to your debit card, credit card, or PayPal account in 3 to 10 business days.
How can I send a gift order?
You can place an order and add or choose a different shipping address. Unfortunately, we don't offer gift wrapping.
Can I get an exchange instead of a refund?
Yes, you can exchange items within 14 business days of receiving them. Please go to our self-help section.
Fill in your personal information, the product you received, and the product you want instead. As soon as we receive your information, we'll process your exchange.
Can I return more than one item in the same parcel?
In this case, please contact Customer Service through our self-help section.
Please indicate which items you wish to return, and we'll get back to you with an answer.
Tracking And Shipping
Learn about our delivery processes, how to track your order, and understand shipping timelines in our tracking and shipping section.
When will my order arrive? How long does shipping take?
All orders are processed within 2–7 business days. Please note that we don't ship on weekends or holidays.
Orders are packed and shipped as soon as possible, usually 5–12 days after you place your order.
Actual shipping time depends on the shipping method used. The free US shipping typically takes between 7 and 14 business days.
International deliveries usually take 2-8 weeks to arrive, depending on the supplier, your location, and customs controls.
We do everything we can to ensure your order is delivered on time. However, we can't be held responsible for conditions beyond our control, such as severe weather, service interruptions, etc.
If you've ordered more than one item, you'll receive your items separately if they come from different suppliers. Each item has its own tracking code.
In case the order is returned to the ender due to the recipients fault(no pick up/invalid address/etc.) we charge a fee that will be deducted from the refund.
Where is my order? How can I track my order?
To track your order, enter your tracking code here.
This link offers a full view of your shipping details.
When will I receive tracking information?
As soon as your order is prepared and packed, we'll send you the tracking code by email.
Do you offer same-day shipping?
Unfortunately not. Because of our high order volume, we need time to pack your order and prepare it for shipment.
Why was my order split into several packages?
We tend to ship items separately in the following cases:
- The order includes many items, and they don’t all fit into one package.
- An item is temporarily out of stock or has been backordered.
- An item didn’t pass the first quality check and must be rechecked.
Which shipping companies do you work with?
We work with international shipping companies that offer free shipping as stated in our shipping policy.
We also work with third-party courier services. After your package arrives in your country, the respective national post is responsible for delivery.
My shipment is still in transit after the expected delivery time. What do I do?
Please note that in the following countries, customs clearance may cause several weeks' delay in delivery:
- Argentina
- Chile
- Colombia
- Costa Rica
- Egypt
- Guadeloupe
- Honduras
- Iran
- Iraq
- Jamaica
- Jersey
- Jordan
- Kuwait
- Lebanon
- Martinique
- Mauritius
- Mexico
- Monaco
- Morocco
- New Caledonia
- Peru
- Philippines
- Puerto Rico
- Réunion
- Taiwan
- Turkey
Do you offer free shipping to my country?
We happily offer free shipping on all orders over $70.
Can I use a PO Box or APO/FPO military address?
We're unable to ship orders to P.O. boxes or APO/FPO military addresses.
Need assistance?
Still couldn't find what you're looking for?
If you do not find the answer to your question in our FAQ, don't hesitate to contact us, we're here to help. :)